Get your questions answered here, or call a fundraising expert 0800 272 473.
Ordering and returns
Who can I speak to about my order?
To help plan your fundraising drive, your local Cadbury Fundraising consultant is available on 0800 272 473 to share their 25+ years of experience. They can help work out how many carry boxes you need (you can raise up to $24 per carry box, based on recommended retail price), provide advice on organising your fundraising drive, and more
Do I have to order a minimum of 12 boxes?
The minimum order is 12 boxes. Speak with your local consultant if you want to order less than 12 boxes – they may be able to help. Keep in mind that orders of less than 12 boxes need to be collected from a distribution centre.
With the minimum order of 12 boxes, do they all need to be the same product?
No, you can mix it up! Want six All Stars and six Goody boxes? As long as the total order is at least 12 boxes, you're fine. For ease of money handling, consider purchasing products of the same price point - for instance all $1, or all $2 products.
What happens when I place my order?
Your order starts being processed as soon as we receive it! After ordering, you will receive an email to confirm "Order Created" and your local Cadbury Fundraising consultant will call within one working day to confirm your order. All Account orders are confirmed over the phone before they are processed. You will then receive a confirmation by email. If there are any problems with your order (like stock availability, or specific delivery or pick up requests), your local Cadbury Fundraising consultant will be in touch to work things out.
Can I return any unsold carry boxes?
Cadbury Fundraising can't take back any unsold or excess products. Before placing your order, our consultants can help estimate how many carry boxes you're likely to sell.
Payment and delivery
What method of payment is accepted?
You can pay securely online, by phone, fax or post. We accept credit card, EFT and cheque.
How soon after I've ordered do my boxes arrive?
Cadbury Fundraising delivers Monday to Friday – metro deliveries usually arrive within four working days; regional deliveries may take a little longer. Our friendly fundraising consultants can give you more information about expected delivery times in your area.
Can you leave the boxes if no-one is here when you deliver?
No, we can't. Please make sure there is someone available to take receipt of your Cadbury Fundraising order. As well as ensuring that you receive your order safely, chocolate doesn't like being left in the hot sun, wind or rain. Make sure someone is available to accept and sign for your delivery – it's a great idea to get the boxes delivered to a business address. Note we cannot deliver to PO boxes.
Can I organise a specific time for my boxes to arrive?
Our delivery team sometimes gets caught up in traffic or with other deliveries, so we can't give you an exact delivery time. However we can give you a delivery window so you know roughly when to be there.
Is there a delivery fee?
Delivery of orders of 12 carry boxes or more are absolutely free! In some areas, pick up of orders may be possible. If you wish to explore pick-up options, please call your Consultant on 0800 272 473 to discuss and place your order.
What's the best way to sell boxes?
This can vary from group to group, depending on who is selling. Take a look at our steps to success to plan your fundraising drive to perfection. Plus, your local Cadbury Fundraising consultant has 25+ years of experience and is there to help you. We genuinely care about your cause and are here to help. Don't forget, wherever you are selling your boxes – at work, among friends and family, or around the neighbourhood – adults need to be in charge. If kids want to help, they always need an adult with them.
How long should we allow to sell all the boxes?
School or community group fundraising drives usually run for two to three weeks – if they go for much longer, you may lose momentum. Individual fundraising drives may go for a lot longer, up to six months.
Still have questions?
If your question isn't answered here, please contact your local Cadbury Fundraising consultant on 0800 272 473. We're always happy to help.